The Balkan Jewel Resort, Trademark Collection by Wyndham

Great money/ value. We had an amazing time. The staff was very friendly and responsive. My girlfriend had a birthday, and Asen went into town to buy a cake, we really appreciated their hard work and dedication to make our experience rememberable. Nikolay at the reception was good and helpful. We communicated mostly with Kiril, and he was really great. He delivered an outstanding service, and he deserves recognition! The staff at the bar was very great as well! Overall, it was a great experience. We would recommend, based on the experience with the staff!

I had an exceptional experience staying at this apartment. Everything was easily accessible, from transportation to local amenities. The apartment itself was worth every penny, offering great value for the price. It was well-maintained, clean, and equipped with everything I needed. Overall, my stay exceeded my expectations, and I would highly recommend this place to anyone looking for quality accommodation.

The hotel and ski area facilities, the hotel staff particularly Polly who was so friendly and polite with us. Breakfast was absolutely brilliant and the attention and service were excellent. The hotel facilities and room were completely spotless and comfortable. We used mostly all of the facilities offered and they exceed our expectations. They have a transfer to Bansko town which was working at our convenience. They have a kid area which was very important for us.

Price was exceptionally good, amenities were good, staff was ok, perhaps a bit insufficient. But food was really good, despite being HB. I could and have already recommended it

We liked it a lot as there was everything which was needed for our short vacation. The studio was nice, the swimming pools were good as well :) Last time we have visited the hotel a few years ago and it was totally different (I meant, it was not so nice as it is now). Will visit it again.